Terms & Conditions

Effective as of booking confirmation with Jivhala Healthcare Services Pvt. Ltd.

1. Service Charges

  • Service charges applicable to the Client may vary depending upon the Service Category, Duty Hours, City, Baby/Patient condition, required skills, duration of service and specific service requirements.
  • The applicable Staff Salary and Jivhala Healthcare Service Charges shall be communicated/displayed to the Client before confirmation of the service.

2. Minimum Service Duration

  • The minimum service duration for regular Home Healthcare Staffing Services shall be 30 Days (1 Month).
  • The regular service shall be treated as a monthly service cycle unless otherwise agreed in writing by the Company.

3. STAFF SALARY – DIRECT PAYMENT TO STAFF

  • The Staff Salary is separate from Jivhala Healthcare's Service Charges.
  • The Client shall pay the applicable Staff Salary directly to the assigned Staff Member as per the mutually agreed salary and payment arrangement.
  • Jivhala Healthcare does not collect or receive the Staff Salary on behalf of the Staff Member unless specifically agreed in writing.
  • The Staff Salary may vary according to City, Staff Category, Duty Hours, experience, patient/baby condition and specific requirements.

4. Jivhala Healthcare Service Charges

  • For regular staffing services:
  • First Month – Recruitment & Activation Fee: ₹5,000/- per Staff
  • The ₹5,000/- fee is applicable for the first month of service for each Staff Member placed through Jivhala Healthcare.
  • This fee covers the Company's recruitment and initial service activation activities, including requirement understanding, staff sourcing, basic screening/verification, selection/matching, availability coordination, reservation and initial deployment support.
  • From Second Month Onwards – Monthly Service Management & Replacement Support Fee: ₹3,000/- per Active Staff per Month
  • This monthly fee covers ongoing service coordination, Client/Staff communication support, service management, replacement assistance and continuity support.
  • The above charges are per Staff Member and not per Patient.
  • If more than one Staff Member is required for the same Patient, the applicable Jivhala Healthcare Service Charges shall apply separately to each Staff Member.

5. BOOKING CONFIRMATION & STAFF SEARCH

  • After the Client confirms the requirement and completes the applicable payment/booking process, Jivhala Healthcare shall initiate the process of identifying suitable staff.
  • The Company may undertake staff sourcing, screening, selection, availability confirmation and deployment according to the Client's requirement.
  • Staff availability depends upon the Service Category, City, Duty Hours, required skills, patient/baby condition and availability of suitable staff.
  • Booking confirmation does not guarantee availability of a particular individual Staff Member unless specifically confirmed by the Company.

6. Payment of Jivhala Healthcare Service Charges

  • The applicable Jivhala Healthcare Service Charge shall be payable according to the payment method and billing schedule communicated at the time of booking.
  • For online bookings, the Client may be required to make the applicable Jivhala Healthcare payment through the Company's approved payment gateway.
  • The Staff Salary remains separate and shall be paid directly by the Client to the Staff Member.
  • The Company shall issue an applicable invoice/receipt for the Jivhala Healthcare Service Charges received by the Company.

7. Service Commencement

  • Regular service shall commence after successful identification and deployment of suitable Staff and confirmation of service commencement.
  • Any delay in staff deployment due to staff availability, Client requirements or circumstances beyond the Company's reasonable control shall be communicated to the Client.

8. Cancellation Before Staff Deployment

  • Once the Company has initiated the recruitment, sourcing, screening, selection or deployment process based on the Client's confirmed requirement, cancellation may be subject to the applicable booking/payment terms communicated by the Company.
  • Any amount already paid towards recruitment, activation or service processing may be non-refundable where the Company has already incurred service-related efforts or costs, subject to the Company's applicable cancellation policy.

9. Discontinuation of Service

  • The Client may discontinue the regular service by informing the Company in advance.
  • Where the Client discontinues the service during an ongoing billing period, charges already applicable for that billing period shall not automatically become refundable, unless otherwise approved by the Company in writing.
  • The applicable monthly Jivhala Healthcare Service Management Fee shall cease from the applicable subsequent billing period after the Staff's service is discontinued, subject to settlement of all outstanding dues.

10. Staff Availability & Replacement Support

  • If the assigned Staff Member leaves the service, becomes unavailable, takes emergency leave, is unable to continue due to personal circumstances or is otherwise unavailable, Jivhala Healthcare shall make reasonable efforts to identify and arrange a suitable replacement Staff Member.
  • Replacement shall be subject to availability of suitable Staff.
  • The Company does not guarantee replacement within a fixed number of hours or days.
  • The objective of the ongoing Monthly Service Management & Replacement Support Fee is to provide continued coordination and reasonable replacement assistance during the active service arrangement.

11. Staff Performance & Suitability

  • If the Client has a genuine concern regarding the Staff Member's suitability, performance, attendance, discipline, duty timing or other service-related issue, the Client shall inform Jivhala Healthcare promptly.
  • The Company shall review the concern and make reasonable efforts to resolve the issue or arrange a suitable replacement, subject to Staff availability.
  • The Client shall provide the Company a reasonable opportunity to arrange a replacement where the issue is related to suitability or performance.
  • In cases involving serious misconduct, abuse, harassment, theft, safety concerns or any serious incident, the Company may take immediate appropriate action, including suspension or discontinuation of the Staff deployment.

12. Duty Hours & Additional Work

  • The assigned Staff Member shall perform duties according to the agreed Duty Hours and applicable Scope of Service.
  • Any extension or change in duty hours, additional responsibilities, personal work, household work or duties outside the agreed Scope of Service shall require the Staff Member's consent and prior approval from Jivhala Healthcare and may attract additional charges.
  • The Client shall not compel the Staff Member to perform duties outside the agreed Scope of Service.

13. Scope of Service

  • The duties and responsibilities of the assigned Staff Member shall be according to:
    • The selected Service Category
    • The applicable Scope of Service
    • Duty Hours
    • Patient/Baby condition
    • Service Request Form
    • Specific requirements agreed at the time of booking
  • Specialized nursing procedures shall not automatically be considered part of regular Caretaker, Babysitter or Japa Maid services.
  • Such procedures may be arranged separately through On-Call Nursing Services, subject to qualified staff availability and applicable charges.

14. Service Location

  • The assigned Staff Member shall provide service only at the Service Location mentioned in the Service Request Form/booking.
  • Any change of residence, premises or requirement to work at another location shall require prior approval from Jivhala Healthcare.
  • Any additional travel, distance or location-related requirement may attract additional charges.

15. Hospital Transfer / Change Of Location

  • If the Patient/Baby is shifted to a hospital or another location due to an emergency, Jivhala Healthcare shall make reasonable efforts to continue the Staff service within the same city, subject to:
    • Staff availability
    • Nature of service
    • Hospital/location rules
    • Safety and working conditions
  • The assigned Staff Member shall not be required to travel to or provide service in another city without prior agreement.

16. Client Responsibility

  • The Client/Family shall provide complete and accurate information regarding the Patient/Baby, including:
    • Medical condition
    • Allergies
    • Medication information
    • Mobility
    • Feeding requirements
    • Special care requirements
    • Medical devices
    • Behavioural or safety concerns
    • Any other information relevant to staff deployment
  • The Client shall be responsible for issues arising due to incorrect, incomplete or undisclosed information.

17. Medical Emergency

  • In case of a medical emergency, sudden deterioration or any serious change in the Patient/Baby's condition, the Client/Family shall immediately contact the concerned Doctor, Hospital or appropriate Emergency Medical Facility.
  • Staff provided through Jivhala Healthcare shall not be considered a substitute for a Doctor, Hospital or Emergency Medical Service.
  • Staff shall work within their qualification, training and professional competency.

18. Staff Safety & Working Environment

  • The Client shall provide the Staff Member with a safe, respectful and suitable working environment.
  • The Client, family members and other persons at the premises shall not engage in physical or verbal abuse, harassment, intimidation, discrimination or inappropriate behaviour towards the Staff Member.
  • In case of serious safety concerns or inappropriate behaviour, Jivhala Healthcare shall have the right to suspend or discontinue the service.

19. 24-Hour Live-in Facilities

  • For 24-hour Live-In services, the Client shall provide the Staff Member with:
    • Suitable sleeping/resting arrangements
    • Meals and necessary refreshments
    • Basic living facilities
    • Safe and suitable working conditions
  • A 24-hour Live-In service does not mean uninterrupted active work for 24 hours. Reasonable meal, personal and rest/sleep time shall be provided depending upon the Patient/Baby's condition and care requirements.

20. Direct Hiring / Bypassing The Company

  • The Staff Member introduced, selected, recruited or provided by Jivhala Healthcare shall remain part of the Company's service arrangement during the applicable service period.
  • The Client shall not bypass Jivhala Healthcare by directly employing, engaging or making a private long-term arrangement with such Staff Member without informing the Company.
  • If the Client directly employs or engages a Staff Member introduced or provided by Jivhala Healthcare, the Client shall pay the Company a Direct Hiring / Placement Fee equivalent to one month's applicable Staff Salary of that Staff Member.
  • This fee is payable to Jivhala Healthcare separately and is not part of the Staff Salary.
  • Upon payment of the Direct Hiring / Placement Fee:
    • The ₹3,000/- Monthly Service Management & Replacement Support Fee for that Staff Member shall no longer apply.
    • The Client may directly employ/engage the Staff Member.
    • Jivhala Healthcare shall provide reasonable support and coordination for up to 6 months from the date of direct hiring, subject to the applicable terms.
  • The Direct Hiring / Placement Fee is applicable per Staff Member.

21. Client-Staff Personal Transactions

  • The Client should not, without prior communication to the Company:
    • Lend or borrow money from the Staff Member
    • Assign private/personal work unrelated to the agreed service
    • Enter into separate financial arrangements
    • Make private employment arrangements bypassing the Company
  • The Company shall not be responsible for disputes arising from personal transactions, loans, private work, private payments, damages or other personal arrangements between the Client and Staff.
  • Such personal transactions shall not be deducted from or adjusted against Jivhala Healthcare's service charges.

22. Food / Refreshment Arrangement

  • For applicable 9-hour or 10-hour shifts, meal arrangements shall be as mutually agreed according to the duty timing and service arrangement.
  • For 12-hour shifts, the Client shall provide suitable meal/refreshment arrangements where required.
  • For 24-hour Live-In services, meals and necessary refreshments shall be provided by the Client.

23. Leave & Replacement

  • Leave requirements of Staff may arise due to illness, emergency, personal circumstances or other unavoidable reasons.
  • Jivhala Healthcare shall make reasonable efforts to arrange a suitable replacement where required, subject to availability.
  • Any leave/replacement arrangement shall depend upon the nature of the service and availability of suitable Staff.

24. Government / National / Special Holidays

  • Regular service charges shall remain applicable during Government, National or Special Holidays if the Staff arrangement continues during the applicable billing period.
  • If the Client requires the Staff Member to work on a holiday or requires additional duty beyond the agreed arrangement, additional charges may apply, subject to Staff consent and availability.

25. Service Continuation & Monthly Renewal

  • The Client shall inform Jivhala Healthcare regarding continuation or discontinuation of service before the end of the current service period wherever reasonably possible.
  • If the Client wishes to continue the service, the applicable Staff Salary arrangement and Jivhala Healthcare Monthly Service Management & Replacement Support Fee shall continue according to the applicable billing terms.
  • The continuation of service shall remain subject to Staff availability and settlement of applicable dues.

26. On-Call Nursing / Healthcare Services

  • On-Call Nursing / Healthcare Services are separate from regular monthly staffing services.
  • On-Call Services may include procedures such as:
    • Injection Administration
    • IV Cannulation / IV Infusion
    • Wound Dressing
    • Urinary Catheterization
    • Ryle's / NG Tube Insertion or Replacement
    • Suction
    • Vital Signs Monitoring
    • Other approved nursing procedures
  • The applicable On-Call Service Charge shall be communicated/displayed before booking.
  • The Client may be required to make full payment through the Company's approved payment gateway.
  • An On-Call booking shall be considered confirmed only after successful payment and confirmation of service availability.
  • Certain procedures may require a valid prescription, Doctor's advice, medical information or other necessary requirements.

27. Suspension/Termination By Company

  • Jivhala Healthcare reserves the right to refuse, suspend or discontinue services in case of:
    • Non-payment of applicable Company charges
    • Unsafe working conditions
    • Physical or verbal abuse
    • Harassment or misconduct
    • Misrepresentation or non-disclosure of important information
    • Violation of the agreed Scope of Service
    • Repeated unreasonable demands on Staff
    • Breach of these Terms & Conditions
    • Any situation that may materially affect the safety of the Patient/Baby, Client or Staff

28. Force Majeure

  • Jivhala Healthcare shall not be held responsible for failure, delay or interruption in service caused by circumstances beyond its reasonable control, including natural disasters, fire, floods, riots, epidemics/pandemics, transportation disruptions, government restrictions, strikes or other unforeseen circumstances.

CLIENT ACCEPTANCE

By signing the Service Request Form, the Client confirms and agrees that:

  • The information provided by the Client is true, complete and accurate.
  • The Client has understood and accepted the applicable Staff Salary and Jivhala Healthcare Service Charges.
  • The Client understands that Staff Salary is payable directly to the assigned Staff Member.
  • The Client understands that the First Month Recruitment & Activation Fee is ₹5,000/- per Staff.
  • The Client understands that from the Second Month onwards, the Monthly Service Management & Replacement Support Fee is ₹3,000/- per Active Staff per Month.
  • The Client understands that Jivhala Healthcare charges are applicable per Staff Member and not per Patient.
  • The Client has read, understood and accepted the Scope of Service applicable to the selected Service Category.
  • The Client understands the Staff Replacement and Service Continuity provisions.
  • The Client agrees to the Direct Hiring / Placement Fee provisions.
  • The Client understands that On-Call Nursing / Healthcare Services are separate from regular monthly staffing services.
  • The Client agrees to comply with all applicable Terms & Conditions stated above.

For Client

Signature: __________________________

Name: ______________________________

Date: ____ / ____ / ______

For JIVHALA HEALTHCARE SERVICES PRIVATE LIMITED

Authorized Signatory: __________________________

Name: Dhananjay Sonwane (Director)

Date: ____ / ____ / ______

Place: ______________________________

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